Finding Solutions Together: We assist in resolving conflicts between travellers and companies, completely free of charge for consumers.
Issues can often arise while travelling. If you do not receive a satisfactory response to a complaint made to a travel or transport company, we are here to help you resolve the dispute.
The Schlichtungsstelle Reise & Verkehr employs over 50 professionals who specialise in out-of-court dispute resolution, much like the dedicated team shown in the accompanying image.
Request for conciliation
Conciliation procedure
Hearing with the company
Arranging a quick agreement directly with the company
If necessary, a conciliation recommendation following individual case review by our lawyers
80-90% Success rate in reaching agreements
Absolutely! As the Schlichtungsstelle Reise & Verkehr e.V., we are here to support you. To learn more about our recent name change, please visit the ‘Our renaming’ page.
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